CRM Business Analyst

Opis stanowiska

Join RITS Digital as a CRM Business Analyst and grow your career in Creatio! RITS Digital is a trusted partner in digital transformation. We deliver modern CRM and process automation solutions for international clients. As an official Creatio partner , we develop projects on this fast-growing low-code platform. We are looking for CRM experts who want to grow in Creatio — if you have experience in Salesforce, Dynamics 365, ServiceNow or other leading systems, we’ll teach you everything you need to succeed in Creatio.

Zakres obowiązków

•  Leading business workshops to gather and document requirements.
•  Analysing business processes and preparing AS-IS and TO-BE documentation.
•  Creating user stories, use cases and acceptance criteria.
•  Building the functional backlog and collaborating with the delivery team.
•  Supporting Solution Architect and consultants in solution design.
•  Participating in UAT testing and validation of functionalities.
•  Monitoring effectiveness of deployed solutions and proposing improvements.
•  Supporting presales with requirement analysis, proposals and presentations.

Wymagania

•  2–3 years’ experience as a Business Analyst in CRM/ERP projects.
•  Ability to translate business needs into detailed system specifications.
•  Knowledge of sales, marketing and customer service processes.
•  Nice to have: Salesforce, Dynamics 365, ServiceNow or other CRM experience.
•  Willingness to learn and certify in Creatio.
•  Strong communication and facilitation skills.
•  English B2/C1.
• We offer
•  Creatio training and certification.
•  Projects with international clients (Europe, USA).
•  Career path towards Solution Architect or Product Owner.
•  Work culture based on trust and high standards.
•  Flexible cooperation models (B2B / Employment).

Tech stack

Proces rekrutacyjny

Lokalizacja